For Immediate Release: CNKP: Samantha Holbrook ACCT Philly: Sarah Barnett April 26, 2021

What launched as a volunteer driven effort in 2013 will now become a key program of ACCT Philly

Established in 2013 as a volunteer-run effort, the Citizens for a No-Kill Philadelphia Community Pet Help Desk has focused on helping Philadelphia residents keep their pets. Since the Help Desk first put down roots at ACCT Philly as a CNKP satellite office in early 2018, it has helped 5,017 people and pets stay together and out of Philadelphia’s shelter system. The Help Desk was part of a broader strategy to reduce euthanasia at ACCT Philly, which in 2011 had a dismal live release rate of 11 percent, meaning only 11 percent of animals who entered the shelter made it out alive. By the end of 2020, ACCT Philly’s live release rate had increased to 89 percent, and the organization has made a significant number of changes including an increased focus on efforts to help keep people with their pets.

As a result, ACCT Philly is now able to fully integrate the Help Desk within the organization to further enhance its surrender prevention efforts, continuing to fund three staff positions and managing the day-to-day operations, with CNKP continuing to stay on in an advisory capacity.

“We’re experiencing an exciting shift in animal welfare where the value of owner retention programs are finally being recognized as a lifesaving measure,” said Samantha Holbrook, President of CNKP. “The Help Desk has long been a critical resource for pet owners, helping ACCT Philly save more animals and also helping community members keep their pets in their homes and out of the shelter system. We’re thrilled that after many years, ACCT Philly is now at a place where the organization can adopt the Help Desk and give it a permanent home, and we are excited to continue to work alongside ACCT Philly in an advisory capacity to build upon the Help Desk’s success.”

“We are so grateful to Citizens for a No Kill Philadelphia for creating and maintaining such an important resource. As a nonprofit serving as the only open intake shelter and animal care and control provider in Philadelphia, we see the impact the lack of resources has on pet owners firsthand,” said Aurora Velazquez, Executive Director, ACCT Philly. “It’s why we launched the P.E.T.S (Philadelphians Empowered Through Support) Fund in 2020, and why this next step of fully adopting the Help Desk and having it become an ACCT Philly program is only going to enhance our ability to help pet owners in need.”

Citizens for a No-Kill Philadelphia will continue to assist ACCT Philly with the Help Desk, a program it launched and developed over the past eight years. The transition will also allow CNKP to better focus on addressing gaps still remaining in Philadelphia’s animal welfare community, such as providing temporary and emergency foster care and boarding to pet owners in transition, assisting senior citizens in obtaining resources for their pets, and assisting Philadelphia residents experiencing homelessness with caring for their pets, to name a few.

The transition will become official on April 26th. The Help Desk will continue to be the first point of contact for pet owners looking for assistance or looking to surrender their pet and can be reached at ### About Citizens for a No-Kill Philadelphia: Founded in 2009, Citizens for a No-Kill Philadelphia is a 501(c)(3) non-profit organization committed to saving all healthy and treatable companion animals in Philadelphia shelters. It works with the citizens of Philadelphia to prevent animals from entering our city's shelter system through grassroots efforts, community outreach events and surrender prevention, and political advocacy, with the goal of raising awareness about the no kill model and saving the lives of the animals who die each year in Philadelphia shelters because of overpopulation and lack of resources. You can learn more about CNKP at

About ACCT Philly: ACCT Philly is a nonprofit organization and the only open intake and animal care and control provider in Philadelphia. ACCT Philly’s mission is to provide shelter, care and life saving efforts for homeless, abandoned, and abused animals and protect the health, safety and welfare of the citizens of Philadelphia, providing a benefit to all of the citizens of the City regardless of race or economic status. You can learn more about ACCT Philly at

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February is nationally recognized as “Spay/Neuter Awareness Month” while the last week of February is considered "Spay/Neuter Awareness Week". The purpose is to encourage people to have their pets altered before the spring and summer months when there is a rampant overproduction of puppies and kittens. During that time most animal shelters experience an unmanageable increase in animal intake, including right here in Philadelphia!


There are a number of ways to celebrate World Spay Day right here in our own city! To start, Philadelphia has transformed into a hub of low-cost spay/neuter resources. Its easy to educate your friends, family members and neighbors of the spay/neuter options available in your area. Citizens for a No-Kill Philadelphia outlines these options on their Community Pet Help Desk site.

Locations within Philadelphia:

PAWS, Grays Ferry

2900 Grays Ferry Ave., Philadelphia, PA 19146

Ph: 215-298-9680 Email:


PAWS, Northeast

1810 Grant Ave., Philadelphia, PA 19115

Ph: 215-545-9600 Email:


Pennsylvania SPCA

350 E. Erie Ave., Philadelphia, PA 19134

Ph: 215-426-6300




575 Adams Ave., Philadelphia, PA 19120

Ph: 267-774-4901


Dutton Road Vet Clinic

10901 Dutton Rd., Philadelphia, PA 19154

Ph: 215-331-2968



Morris Animal Refuge's Spay/Neuter Voucher Program

1242 Lombard St., Philadelphia, PA 19147

Ph: 215-735-9570



Friend of Animals's Spay/Neuter Voucher Program

Ph: 1-800-321-7387




ACCT Philly, Philly's own animal control shelter is offering half-priced adoption fees today in honor of World Spay Day. Included in all adoptions is spay/neuter, vaccinations, flea treatment, de-worming, and microchipping! Browse just some of ACCT Philly's adoptable pets here. But be sure to stop by the shelter to see new animals not yet listed!


The city of Philadelphia is estimated to have around 60,000 free-roaming cats. ACCT Philly's Community Cats Program aims to connect people who are helping out or interested in helping out with TNR efforts and help streamline the TNR processes.

If you need trapping assistance, please contact ACCT Philly at Interested in learning more? Please check out their informational packet for all things Community Cats here!

TNR Clinics in Philadelphia also include:


Citizens for a No-Kill Philadelphia is dedicated to helping decrease euthanasia at our crowded, open-admission animal control shelter, ACCT Philly. The most effective way to decrease euthanasia at shelters is to decrease the number of animals entering those shelters in the first place!

Through it's Community Pet Help Desk, which now resides within the walls of ACCT Philly and acts as a safety net for families in need, CNKP helps pets stay at home with their beloved families. There are a number of ways to help CNKP further its surrender-prevention efforts:

1. Donate to our monthly Community Pet Food Pantry via our Amazon Wishlist. We are especially in need of kitty litter at this time!

2. Donate to CNKP monetarily to help cover the cost of our monthly storage, transport and operational fees! 100% of donations to CNKP are tax-deductible.

3. Hold your own donation drive for our Community Pet Help Desk families at your school, office or business! We are always in need of the basics: dry dog food, wet/dry cat food, kitty litter, training treats, leashes, collars, harnesses (all sizes), pee pads. Email us at to arrange pickup.

Learn more about Citizens for a No-Kill Philadelphia here.

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For the first time in history, Philadelphia's open-admission animal control shelter, ACCT Philly has saved 90% of the savable dogs that entered its shelter in a summer month. This incredible achievement is attributed to the hard work of the shelter's dedicated staff members, volunteers, rescue partners, fosters and the community of Philadelphia. During June, ACCT Philly took in 1,840 total animals including 1,133 cats, 494 dogs, and 213 wildlife & small animals. Its feline save rate reached 84%, no small feat in the midst of "Kitten Season".

In January of 2018, ACCT announced itself as a founding member of the Philadelphia No-Kill Coalition, a collective of animal-welfare agencies dedicated to making Philadelphia a no-kill city. While this cannot and will not happen overnight, incremental achievements such as increases to ACCT's save rate should be recognized and celebrated!

Citizens for a No-Kill Philadelphia relocated its Community Pet Help Desk to reside within the walls of ACCT Philly in March, 2018 in order to help those Philadelphians faced with having to surrender their pets during times of hardship navigate available resources necessary to keep their pets. A Help Desk employee is available seven days a week during front desk operation hours. Since the move to ACCT Philly, the Community Pet Help Desk has handled in 455 client cases and prevented 207 of 288 in-person surrenders to ACCT Philly. CNKP has also received 302 owner surrender requests through its Connect with a Rescue tool since March which connects pet owners who cannot keep their pets with a network of local no-kill animal shelters and rescues.

CNKP's Community Pet Pantry helps keep dozens of pets home with their beloved families every month.

Even with a 90% canine save rate in June and the CNKP Help Desk working in full swing, there is still work to be done! Summer is a very hard time for all shelters, as intake peaks. ACCT Philly's canine kennels are currently at capacity and kitten season is upon us. Help is needed to keep up the momentum! ACCT Philly is open for adoptions every single day. Consider saving a life by fostering or adopting a pet! Additionally, ACCT Philly is participating in NBC10's Clear the Shelters event on August 18 - swing by the main shelter or its Everyday Adoption Center for fee-waived adoptions, food, games, and music!

Interested in adoption? Visit

Interested in fostering? Visit

ACCT Philly is located at 111 W. Hunting Park Ave. Philadelphia, PA 19140. It's open for adoptions Monday through Friday, 1pm-8pm and Saturday through Sunday, 10am-5pm.

You can support Citizens for a No-Kill Philadelphia's mission to keep pets out of Philly's crowded shelter-system by making a tax-deductible contribution on our donate page.

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